This article was first published on News – FunFair
Introduction – Stefan Kovach, CEO
Firstly we’d like to wish everyone and their families well in these unprecedented times caused by the global coronavirus outbreak. We’ve been lucky at FunFair as we’ve not to date been impacted, all our staff are healthy and we’ve always been geared up to work remotely. Also as many will have seen the online casino industry is less impacted by what’s taken place and will likely benefit with fewer options for people to visit land-based casinos or sportsbet online. We sincerely hope that things are back to normal for everyone as soon as possible.
Q1 snapshot of key deliverables
Looking at Q1 it was a busy first quarter, and we’ve been diligently working to execute the goals set out in our Q1 update in January.
Firstly, we’re proud to announce that our first localised language, Japanese is now live! This is a monumental step for both FunFair and our B2C brands. CasinoFair, is the first brand to feature Japanese and is currently focusing on local affiliates as well as looking at localisation and testing acquisition activity in at least one other market as well.
Operationally we’ve recruited a Japanese native country executive to work across site management, customer service, marketing and promotions. We’ve also brought on board more resources for Canada across the community, customer service and marketing, increasing our local coverage in key markets.
Another key objective was to improve the way in which KYC was undertaken, reducing friction points and improving overall conversion through the funnel. We introduced a new photo ID form, and to further help those have verification issues we are introducing manual KYC processes also.
We’ve also implemented a real-time on-chain affiliate reporting tool, which was a popular request from our current affiliates, a feature that will undoubtedly ...
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News – FunFair